Refund Policy

Digital Products

OnyxQ sells digital products that are delivered electronically. Because our products are available for immediate download after purchase, they cannot be returned or exchanged after download.

Refunds

Because OnyxQ products are digital downloads,  all sales are final once the file has been downloaded. If you experience a technical issue or receive the wrong file, please contact us and we will help resolve the problem.

Technical Support

If you experience a technical issue downloading your purchase or receive the wrong file, please email us at Onyxqbfb@gmail.com. We will work with you to resolve the issue promptly.

Exchange Options

In addition to returns, we offer exchanges for items that you wish to swap for a different title. Our goal is to ensure that you have the perfect book in your hands, ready to transport you to new worlds.

Restocking Fee Disclaimer

Please note that a restocking fee may apply for certain returns, depending on the condition of the item. This fee covers the cost of processing and handling the returned products, ensuring that our services remain efficient and high-quality.